FAQ

Here are some FAQ’s about BT Customer Services.

How can I pay my BT Bill?

You can pay your BT bill in a number of ways.  Spread the cost by paying a set amount Direct Debit each month on the day you choose or pay the whole of the bill on a date set by BT. You can also pay online or over the telephone.

Will I have to pay any charges for my home move?

BT will let you know whether or not you will have to pay for a new line rental when you start the moving process.

How can I check broadband services in my local area?

You can check broadband speeds and look for maintenance work in your area by entering your phone number into the “service status” page.

How do I cancel an order?

To cancel a BT broadband or phone line order, it is best to call BT customer services.

How do I change my account details?

You can change your account and contact details by calling BT